PAYMENTS 

RENT:

Directly into our Rental Trust Account:

Trust Account details were supplied at the time you signed your lease.  If you do not have these details , please email rentals@kevingreen.com.au

Please ensure that you use your “Tenant Reference” on your transaction so we can correctly identify your payment.  “Tenant Reference” can be found on the top right of your invoice and also on the remittance advice section.

Our office policy and in accordance with the Residential Tenancy Act, states that if a tenant’s rent falls into arrears by (3) days a Termination Notice will be sent giving the tenant a total of nine days to have their arrears paid.  If the rent is still not paid by the required date Court action will commence to terminate the lease.

Please Note: When paying by internet bank transfer please take into account that it can take 2 to 3 workings days for payment to reach the office.

CHEQUES:  Unfortunately we only accept bank cheques or money orders.  No personal cheques can be accepted.

WATER CONSUMPTION:  Water consumption accounts remain in the name of the owner and are sent directly to our office. These will be paid up front by the owner’s funds and an invoice will then be sent to you for reimburse to the owner.  Reimbursement payment is required within 14 days.  If the invoice is not paid by the due date a breach notice will be issued.

WATER CONSUMPTION INVOICES: Payments can be made using the following methods:

IMPORTANT: ONLY PAY EXACT AMOUNT OWING. WATER PAYMENTS TO BE MADE SEPARATE TO RENT PAYMENTS – DO NOT COMBINE.

Directly into our Rental Trust Account :

Trust Account details were supplied at the time you signed your lease.  If you do not have these details , please email rentals@kevingreen.com.au

Please ensure that you use your “Tenant Reference” on your transaction so we can correctly identify your payment.  “Tenant Reference” can be found on the top right of your invoice and also on the remittance advice section.

INSPECTIONS: Your first inspection will be conducted after approximately 6 weeks and thereafter every 3 months.  We will send a letter giving no less than 7 days advice of the inspection date.  It is not necessary for the tenant to be present for our regular inspections. If you are not going to be at home we will use the office key to gain entry. You can be assured of total security.

MAINTENANCE:  Maintenance requests must be in writing using the Pink Maintenance Request Forms provided for your convenience. Please include all details of item including make/model if applicable.  In most cases the approved contractor will make contact with you to arrange a suitable time to carry out the repairs/alterations.  Repairs and maintenance are to be reported immediately and not left until a Routine Inspection or the Final Bond Inspection. Your signature on the lease is taken as acknowledgement that you understand and agree to this condition

Please Note: All maintenance must be approved by a Property Manager otherwise the tenant may be liable for payment of any account relating to work contracted by them.  If a contractor is called to a property and the problem is found to be neglect by the tenant, or there is no fault found or the fault is caused by the tenant, the cost of the repair will be incurred by the tenant. The tenant is also responsible for after hour’s charges for non-essential repairs.

In the case of any Emergency Maintenance please telephone our office on 9534 0000 and speak to your Property Manager.  If this is after hours, please telephone our Emergency Line on 0427 964 453 and leave a message (Clearly state your name, address, phone no. and the emergency details) & we will return your call.

ALTERATIONS/IMPROVEMENTS TO PROPERTY: Tenants MUST NOT carry out improvements or alterations to the property without the prior written permission of the Property Manager. All requests must be submitted in writing with a clear signature of all tenants on the current lease.  Owner approval must be sort before any improvements commence.

VACATING THE PROPERTY: When handing back the keys to the agent on vacating the

tenant is handing over the property to the agent and the tenancy has ceased.  The tenant must be completely finished with the property at this time.

The tenant may not be allowed to return to the property.  The tenant may be responsible for any costs incurred for any further cleaning, gardening, maintenance work etc that the agent needs to organise to have the property back to a comparable state to the Property Condition Report.

PROPERTY MANAGER’S HOURS OF WORK:  The Property Manager is available Monday to Friday 8.30am to 5.00pm. It is advisable to make an appointment if you wish to speak with her personally as she is regularly out of the office or in appointments.

Telephone (08) 9534 0000.

TENANT TELEPHONE/EMAIL DETAILS: Please provide this office with your new telephone numbers or email address so we can update our records.

ELECTRICITY/GAS/TELEPHONE:  It is the tenant’s responsibility to contact and arrange connection/disconnection of services into their own name.

Synergy 13 13 53   Alinta Gas 13 13 58   Telstra 13 22 00   Kleenheat Gas 13 21 80

RETICULATION: (mains and bore) – Retic systems must be run for a brief period on a weekly basis to preserve solenoid, pump and sprinkler condition.

 

MANDURAH WATERING DAYS

Last digit of your lot or house number Scheme & bore water users your 2 watering days (before 9am and after 6pm) Bore owners additional day
1 Wednesday & Saturday Monday
2 Thursday & Sunday Tuesday
3 Friday & Monday Wednesday
4 Saturday & Tuesday Thursday
5 Sunday & Wednesday Friday
6 Monday & Thursday Saturday
7 Tuesday& Friday Sunday
8 Wednesday & Saturday Monday
9 Thursday & Sunday Tuesday
0 Friday & Monday Wednesday